Product Support
Include the product name, your device and OS version, and steps to reproduce the issue. Critical issues affecting a live product are triaged first, usually the same working day.
Support
Help with CoreSurface Studios products.
Answers to common questions, product support, refund and dispute information, and a direct line to our team.
FAQ
Frequently asked questions.
- What kind of products does CoreSurface Studios make?
- We build games, mobile apps, web apps, AI solutions, custom software and educational technology. CoreSurface Studios is the parent technology company behind each product.
- How do I report a bug in one of your products?
- Email us with the product name, your device and operating system version, and the steps that trigger the problem. Screenshots or a screen recording help us reproduce it faster.
- When will products marked Coming Soon be available?
- Products in early development are listed as Coming Soon until we have a confirmed release build. Release dates are announced on the project page once testing is complete.
- Can you build a custom product for my company?
- Yes. Send an enquiry through the contact page describing the product type, audience and timeline, and we will respond with a proposed scope and approach.
- Do you provide ongoing maintenance after launch?
- Every build can include a maintenance agreement covering updates, platform compatibility, monitoring and small feature work.
- How is my data handled?
- We collect only what a product needs to function, and enquiry details you send us are used solely to respond to your request.
Refunds & Disputes
Purchases made through the App Store or Google Play follow that platform's refund policy. For anything bought directly from CoreSurface Studios, email us within 14 days with your order reference and we will review the request and respond in writing.
Contact Support
Reach the team directly by email. We reply within one business day.
Contact Supportcoresurfacestudios@gmail.com